Frequently Asked Questions: Manual Index
If you have a question about the Z1 software please look here as you may find your answer. Click on the question text to see each answer.
This is because the C++ redistributables did not get installed properly. Here is the solution:
1) Make sure Windows is completely up-to-date. – This is very important.
2) Go here: https://www.microsoft.com/en-us/download/details.aspx?id=48145
3) Click on Download
4) Download both the vc_redist.x64.exe and vc_redist.x86.exe files.
5) Run both of them to make sure the redistributables were installed properly.

If the above doesn’t work, then try this:
1) Open the control panel and go to Programs and Features.
2) Select the Microsoft Visual C++ 2015 Redistributable (x64) – 14.0.23026 and uninstall it.
3) Select the Microsoft Visual C++ 2015 Redistributable (x86) – 14.0.23026 and uninstall it.
4) Go here: https://www.microsoft.com/en-us/download/details.aspx?id=48145
5) Click on Download
6) Download both the vc_redist.x64.exe and vc_redist.x86.exe files.
7) Run both of them to make sure the redistributables were installed properly.
The Z1 software requires Windows Vista, 7, 8 or 10 desktop versions to run. So you cannot run it on an iPad/iPhone/Android device.

However you can use software such as AirDisplay or TwoMon (iOS version | Android version) to make Windows see your device as a monitor. Then if you connect the device using a USB cable to your sim PC you can run the Z1 software on your sim PC and drag the display onto your iPad/iPhone/Android device.

We highly recommend testing this setup with the Z1 software demo before purchasing to see if it works for your purposes.
Please go to the My Dashboard page and enter your order number. You will see an option to reset your order number in the Order Information section.
Your registration needs to be reset because either some hardware on your computer has changed or the order number was previously used to register the software on a different computer. Please go to the My Dashboard page and enter your order number. You will see an option to reset your order number in the Order Information section.
This is done through the control panel.
1) Open the Speech Recognition control panel.
2) Click on Text To Speech link (usually on the left side of the window).
3) Choose the desired voice.
4) Click OK.
This is done through the control panel.
1) Open the Speech Recognition control panel.
2) Click on Text To Speech link (usually on the left side of the window).
3) Click the Advanced button.
4) Select the 'Use this audio output device' radio button.
5) Select the desired output device from the drop down.
6) Click OK in each window until they are all closed.
This is done through the Volume Mixer.
1) Make sure your sim is running.
2) Make sure the Z1 Dashboard is running.
3) Open the settings dialog on the Z1 Dashboard and go to the Speech tab and click the Test button.
4) Right click on the speaker icon in the Windows task bar to display the popup menu.
5) Click on the Open Volume Mixer option.
6) Set the volume level of the Z1 Dashboard to about twice that of the sim.



Manual Index
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